WARRANTY ADVISORY
At MEERA Enterprises Incorporated, we are committed to providing quality after-sales service and assistance to our customers. Please read the following warranty guidelines carefully before submitting any item for repair or service.
1. Warranty Service Center
Clients residing within Metro Manila may personally bring their items to our Warranty Service Center at::
Warranty Service Center
MEERA Enterprises Incorporated
8062 Jasra Building, Estrella Street
Corner St. Paul Road, San Antonio Village,
Makati City 1203, Philippines
☏ Tel No. : (632) 8890-0228 local 230.;
✆ Mobile No. : 0908-811-1872 (Smart/Viber)
🖂 Our email address: warranty@meera-enterprises.com
2. Provincial and Out-of-Town Clients
Clients residing outside Metro Manila may send their items to our Warranty Service Center through a reputable courier.
Items must be properly and securely packed to prevent loss, damage, or impairment during transit.
For items covered by warranty, MEERA Enterprises Incorporated will cover the reasonable courier cost for returning the repaired item to the client.
For item that is already beyond the applicable warranty period, the client shall shoulder the applicable courier and service charges, including the cost of shipment to and from the Warranty Service Center.
3. Warranty Period and Proof of Purchase
A valid proof of purchase, together with the item submitted for warranty service, must be provided.
No valid proof of purchase, no warranty service.
Our standard warranty periods are:
• Eyewear – 1 year
• AFA (Accessories, Footwear, and Apparel) – 30 days
Warranty coverage is subject to the applicable warranty terms and conditions. Items submitted for warranty service will be assessed by our Warranty Service Center to determine whether the reported issue is covered by warranty.
4. Customer Contact Information • Full name
This information will allow MEERA Enterprises Incorporated to contact the client regarding the assessment, repair status, additional requirements, or other matters relating to the submitted item.
Clients are required to provide their complete and accurate contact information, including:
• Complete address
• Contact number
• Email address, when applicable
5. Non-Warranty Repairs and Applicable Charges
Items requiring non-warranty repair or service may be brought to the nearest authorized store or sent directly to our Warranty Service Center through an available delivery service such as Grab or Lalamove within Metro Manila.
Applicable shipping, repair, parts, and other service charges shall be borne by the client, as applicable.
For clients outside Metro Manila, all applicable shipping costs for non-warranty repairs shall likewise be shouldered by the client.
Where payment is required, clients may deposit the applicable amount through:
Banco De Oro
MEERA Enterprises Incorporated
Account Name: MEERA Enterprises, Inc.
Account number: 788-002-2330
Please send a copy or clear photo of the deposit slip through our official email or designated messaging channel. Once payment has been verified, the client will be notified and the item will be released or shipped accordingly.
6. Items Sent Through Courier
Clients are responsible for ensuring that items are properly packed and protected before handing them over to a courier.
MEERA Enterprises Incorporated shall not be held responsible for any loss, damage, or impairment that occurs while an item is in transit to or from our Warranty Service Center, including damage resulting from inadequate packaging, mishandling by the courier, or other circumstances beyond the company's reasonable control.
We strongly recommend using a reliable courier service and retaining the shipment or tracking details until the item has been received by the intended party.
Important Reminder
Before sending any item for warranty or repair service, we encourage clients to contact our Warranty Service Center through the contact details above for guidance on the required documents, applicable charges, and proper submission procedure.
MEERA Enterprises Incorporated reserves the right to assess each warranty claim based on the applicable warranty terms and conditions.